Posted by: DrAlanRae | December 28, 2012

Why are companies grappling with basic customer service?

See on Scoop.itCommunication in Business

Adam Bender from Computerworld Australia recently reported on an event hosted by IPscape exploring the challenges companies continue to have delivering customer service that meets expectations. Wit…

AlanRae‘s insight:

Interesting article given ongoing struggle to get parcel delivered by #moltonbrown via #yodel since 19trh December

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