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	<title>How to do Business</title>
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	<item>
		<title>Interflora SEO rankings penalised by Google as it loses top search spot</title>
		<link>http://blog.howtodobusiness.com/2013/02/22/interflora-seo-rankings-penalised-by-google-as-it-loses-top-search-spot/</link>
		<comments>http://blog.howtodobusiness.com/2013/02/22/interflora-seo-rankings-penalised-by-google-as-it-loses-top-search-spot/#comments</comments>
		<pubDate>Fri, 22 Feb 2013 11:15:16 +0000</pubDate>
		<dc:creator><![CDATA[DrAlanRae]]></dc:creator>
		
		<guid isPermaLink="false">http://blog.howtodobusiness.com/?p=573</guid>
		<description><![CDATA[See on Scoop.it &#8211; Communication in Business Google has pulled the SEO ranking of Interflora for its own brand name as well as generic related topics such as &#8216;flowers&#8217;, &#8216;flower&#8230; AlanRae&#8216;s insight: Blimey &#8211; is nothing sacred. Google punish interflora for their core business activities See on www.thedrum.com<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.howtodobusiness.com&#038;blog=1001753&#038;post=573&#038;subd=dralanrae&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
				<content:encoded><![CDATA[<p>See on <a style='font-weight:bold;font-size:18px;' href='http://www.scoop.it/t/social-media-for-real-businesses/p/3997340358/interflora-seo-rankings-penalised-by-google-as-it-loses-top-search-spot'>Scoop.it</a> &#8211; <a href='http://www.scoop.it/t/social-media-for-real-businesses'>Communication in Business</a><br /><a href='http://www.scoop.it/t/social-media-for-real-businesses/p/3997340358/interflora-seo-rankings-penalised-by-google-as-it-loses-top-search-spot'><img src='http://img.scoop.it/ztYflvOb-BYalAnAe9d4vzl72eJkfbmt4t8yenImKBXEejxNn4ZJNZ2ss5Ku7Cxt' /></a><br />
<blockquote> Google has pulled the SEO ranking of Interflora for its own brand name as well as generic related topics such as &lsquo;flowers&rsquo;, &lsquo;flower&#8230;</p></blockquote>
<p>
<div style="background-color:#E3E3E3;background-image:url('http://www.scoop.it/resources/img/v3/white_quote.png');background-position:10px 10px;background-repeat:no-repeat;margin-top:10px;line-height:17px;word-wrap:break-word;-webkit-hyphens:auto;padding:10px 10px 10px 42px;">
<div style="margin-left:0;"><b>AlanRae</b>&#8216;s insight:</div>
<div style="margin-left:0;">
<p style="margin-left:0;">
<p>Blimey &#8211; is nothing sacred. Google punish interflora for their core business activities</p>
</p>
</div>
</div>
<p>See on <a href='http://www.thedrum.com/news/2013/02/22/interflora-seo-rankings-penalised-google-it-loses-top-search-spot'>www.thedrum.com</a></p><br />  <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gocomments/dralanrae.wordpress.com/573/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/comments/dralanrae.wordpress.com/573/" /></a> <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.howtodobusiness.com&#038;blog=1001753&#038;post=573&#038;subd=dralanrae&#038;ref=&#038;feed=1" width="1" height="1" />]]></content:encoded>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">DrAlanRae</media:title>
		</media:content>

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	</item>
		<item>
		<title>The Seven Habits Of Highly Effective Mediocre People &#8211; The Rumpus.net</title>
		<link>http://blog.howtodobusiness.com/2013/02/18/the-seven-habits-of-highly-effective-mediocre-people-the-rumpus-net/</link>
		<comments>http://blog.howtodobusiness.com/2013/02/18/the-seven-habits-of-highly-effective-mediocre-people-the-rumpus-net/#comments</comments>
		<pubDate>Mon, 18 Feb 2013 07:25:01 +0000</pubDate>
		<dc:creator><![CDATA[DrAlanRae]]></dc:creator>
		
		<guid isPermaLink="false">http://blog.howtodobusiness.com/?p=572</guid>
		<description><![CDATA[See on Scoop.it &#8211; How to do Business AlanRae&#8216;s insight: This man seems to have been around a lot and learned quite a bit. Highly recommended See on therumpus.net<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.howtodobusiness.com&#038;blog=1001753&#038;post=572&#038;subd=dralanrae&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
				<content:encoded><![CDATA[<p>See on <a style='font-weight:bold;font-size:18px;' href='http://www.scoop.it/t/how-to-do-business/p/3997124060/the-seven-habits-of-highly-effective-mediocre-people-the-rumpus-net'>Scoop.it</a> &#8211; <a href='http://www.scoop.it/t/how-to-do-business'>How to do Business</a><br /><a href='http://www.scoop.it/t/how-to-do-business/p/3997124060/the-seven-habits-of-highly-effective-mediocre-people-the-rumpus-net'><img src='http://img.scoop.it/3JGcO_hRUrbqMvvVzHNOijl72eJkfbmt4t8yenImKBXEejxNn4ZJNZ2ss5Ku7Cxt' /></a></p>
<div style="background-color:#E3E3E3;background-image:url('http://www.scoop.it/resources/img/v3/white_quote.png');background-position:10px 10px;background-repeat:no-repeat;margin-top:10px;line-height:17px;word-wrap:break-word;-webkit-hyphens:auto;padding:10px 10px 10px 42px;">
<div style="margin-left:0;"><b>AlanRae</b>&#8216;s insight:</div>
<div style="margin-left:0;">
<p style="margin-left:0;">
<p>This man seems to have been around a lot and learned quite a bit. Highly recommended</p>
</p>
</div>
</div>
<p>See on <a href='http://therumpus.net/2013/02/the-seven-habits-of-highly-effective-mediocre-people/'>therumpus.net</a></p><br />  <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gocomments/dralanrae.wordpress.com/572/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/comments/dralanrae.wordpress.com/572/" /></a> <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.howtodobusiness.com&#038;blog=1001753&#038;post=572&#038;subd=dralanrae&#038;ref=&#038;feed=1" width="1" height="1" />]]></content:encoded>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">DrAlanRae</media:title>
		</media:content>

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	</item>
		<item>
		<title>Everything you need to know about Google + Communities</title>
		<link>http://blog.howtodobusiness.com/2013/01/24/everything-you-need-to-know-about-google-communities/</link>
		<comments>http://blog.howtodobusiness.com/2013/01/24/everything-you-need-to-know-about-google-communities/#comments</comments>
		<pubDate>Thu, 24 Jan 2013 10:26:46 +0000</pubDate>
		<dc:creator><![CDATA[DrAlanRae]]></dc:creator>
		
		<guid isPermaLink="false">http://blog.howtodobusiness.com/?p=571</guid>
		<description><![CDATA[It really has been a long time coming for Google to launch their Google + &#8220;Communities&#8221;. It&#8217;s hard to believe that it took them more than a year to come u &#8230; AlanRae&#8216;s insight: Interesting post on the basics of Google + communities from my friend Lilach Bullock See on www.socialable.co.uk<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.howtodobusiness.com&#038;blog=1001753&#038;post=571&#038;subd=dralanrae&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
				<content:encoded><![CDATA[<p><a href='http://www.socialable.co.uk/everything-you-need-to-know-about-google-communities/'><img src='http://img.scoop.it/nyvpN5vWak2EJ7Q0Odpfazl72eJkfbmt4t8yenImKBXEejxNn4ZJNZ2ss5Ku7Cxt' /></a><br />
<blockquote>It really has been a long time coming for Google to launch their Google + &ldquo;Communities&rdquo;. It&rsquo;s hard to believe that it took them more than a year to come u &#8230;</p></blockquote>
<p>
<div style="background-color:#E3E3E3;background-image:url('http://www.scoop.it/resources/img/v3/white_quote.png');background-position:10px 10px;background-repeat:no-repeat;margin-top:10px;line-height:17px;word-wrap:break-word;-webkit-hyphens:auto;padding:10px 10px 10px 42px;">
<div><b>AlanRae</b>&#8216;s insight:</div>
<div>
<p>Interesting post on the basics of Google + communities from my friend Lilach Bullock</p>
</p>
</div>
</div>
<p>See on <a href='http://www.socialable.co.uk/everything-you-need-to-know-about-google-communities/'>www.socialable.co.uk</a></p><br />  <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gocomments/dralanrae.wordpress.com/571/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/comments/dralanrae.wordpress.com/571/" /></a> <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.howtodobusiness.com&#038;blog=1001753&#038;post=571&#038;subd=dralanrae&#038;ref=&#038;feed=1" width="1" height="1" />]]></content:encoded>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">DrAlanRae</media:title>
		</media:content>

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	</item>
		<item>
		<title>Thomas Power &#8211; Google+ &#8211; The Rise and Rise of Google+ 2011 to 2018 Having built and…</title>
		<link>http://blog.howtodobusiness.com/2013/01/23/thomas-power-google-the-rise-and-rise-of-google-2011-to-2018-having-built-and/</link>
		<comments>http://blog.howtodobusiness.com/2013/01/23/thomas-power-google-the-rise-and-rise-of-google-2011-to-2018-having-built-and/#comments</comments>
		<pubDate>Wed, 23 Jan 2013 16:08:18 +0000</pubDate>
		<dc:creator><![CDATA[DrAlanRae]]></dc:creator>
		
		<guid isPermaLink="false">http://blog.howtodobusiness.com/?p=569</guid>
		<description><![CDATA[The Rise and Rise of Google+ 2011 to 2018 Having built and sold a social network, 1998-2011, I understand with deep insight and painful practical&#8230; AlanRae&#8216;s insight: Well here&#8217;s an interesting think piece from someone who&#8217;s been mulling this over for ages. Well worth a read IMHO. See on plus.google.com<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.howtodobusiness.com&#038;blog=1001753&#038;post=569&#038;subd=dralanrae&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
				<content:encoded><![CDATA[<p><a href='https://plus.google.com/+ThomasPower/posts/Mxwfz6CYrDH'><img src='http://img.scoop.it/oluyATRBY5N3PynxRip2-zl72eJkfbmt4t8yenImKBXEejxNn4ZJNZ2ss5Ku7Cxt' /></a><br />
<blockquote>The Rise and Rise of Google+ 2011 to 2018</p>
<p>Having built and sold a social network, 1998-2011, I understand with deep insight and painful practical&hellip;</p></blockquote>
<p>
<div style="background-color:#E3E3E3;background-image:url('http://www.scoop.it/resources/img/v3/white_quote.png');background-position:10px 10px;background-repeat:no-repeat;margin-top:10px;line-height:17px;word-wrap:break-word;-webkit-hyphens:auto;padding:10px 10px 10px 42px;">
<div><b>AlanRae</b>&#8216;s insight:</div>
<div>
<p>Well here&#8217;s an interesting think piece from someone who&#8217;s been mulling this over for ages. Well worth a read IMHO.</p>
</p>
</div>
</div>
<p>See on <a href='https://plus.google.com/+ThomasPower/posts/Mxwfz6CYrDH'>plus.google.com</a></p><br />  <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gocomments/dralanrae.wordpress.com/569/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/comments/dralanrae.wordpress.com/569/" /></a> <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.howtodobusiness.com&#038;blog=1001753&#038;post=569&#038;subd=dralanrae&#038;ref=&#038;feed=1" width="1" height="1" />]]></content:encoded>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">DrAlanRae</media:title>
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		<title>Plus-One This: Proof That Google Plus Will Prevail</title>
		<link>http://blog.howtodobusiness.com/2013/01/23/plus-one-this-proof-that-google-plus-will-prevail/</link>
		<comments>http://blog.howtodobusiness.com/2013/01/23/plus-one-this-proof-that-google-plus-will-prevail/#comments</comments>
		<pubDate>Wed, 23 Jan 2013 10:04:22 +0000</pubDate>
		<dc:creator><![CDATA[DrAlanRae]]></dc:creator>
				<category><![CDATA[social media]]></category>
		<category><![CDATA[Google plus]]></category>
		<category><![CDATA[Social Meida]]></category>

		<guid isPermaLink="false">http://blog.howtodobusiness.com/?p=567</guid>
		<description><![CDATA[
Interesting article about Google Plus and why we should be taking note of it. 

Basically it says you would be well advised to use the Google Plus profile to link to your blog, Crewate a local business page and learn how to search relevant communities.<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.howtodobusiness.com&#038;blog=1001753&#038;post=567&#038;subd=dralanrae&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
				<content:encoded><![CDATA[<p><a href='http://www.fastcompany.com/3004448/plus-one-proof-google-plus-will-prevail'><img src='http://img.scoop.it/-Pgm2pOVc5TwPyDYjPB78Tl72eJkfbmt4t8yenImKBXEejxNn4ZJNZ2ss5Ku7Cxt' /></a><br />
<blockquote>Remember when Google Plus &ldquo;flopped&#8221;? Well, it didn&rsquo;t.</p></blockquote>
<p>
<div style="background-color:#E3E3E3;background-image:url('http://www.scoop.it/resources/img/v3/white_quote.png');background-position:10px 10px;background-repeat:no-repeat;margin-top:10px;line-height:17px;word-wrap:break-word;-webkit-hyphens:auto;padding:10px 10px 10px 42px;">
<div><b>AlanRae</b>&#8216;s insight:</div>
<div>
<p>c</p>
</p>
</div>
</div>
<p>See on <a href='http://www.fastcompany.com/3004448/plus-one-proof-google-plus-will-prevail'>www.fastcompany.com</a></p>
<p>Interesting article about Google Plus and why we should be taking note of it. </p>
<p>Basically it says you would be well advised to use the Google Plus profile to link to your blog, Crewate a local business page and learn how to search relevant communities.</p><br />  <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gocomments/dralanrae.wordpress.com/567/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/comments/dralanrae.wordpress.com/567/" /></a> <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.howtodobusiness.com&#038;blog=1001753&#038;post=567&#038;subd=dralanrae&#038;ref=&#038;feed=1" width="1" height="1" />]]></content:encoded>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">DrAlanRae</media:title>
		</media:content>

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		<title>Are science and business incompatible? &#8211; NFU Online</title>
		<link>http://blog.howtodobusiness.com/2013/01/21/are-science-and-business-incompatible-nfu-online/</link>
		<comments>http://blog.howtodobusiness.com/2013/01/21/are-science-and-business-incompatible-nfu-online/#comments</comments>
		<pubDate>Mon, 21 Jan 2013 16:45:02 +0000</pubDate>
		<dc:creator><![CDATA[DrAlanRae]]></dc:creator>
		
		<guid isPermaLink="false">http://blog.howtodobusiness.com/?p=566</guid>
		<description><![CDATA[NFU blog post about how the commercial drives of the GM industry result in decisions being made that are scientifically stupid and actually quite dangerous AlanRae&#8216;s insight: This article is basically about the rise of super-weeds thanks to the particularly crude approach that Monsanto have taken to commercialising GM crops. See on www.nfuonline.com<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.howtodobusiness.com&#038;blog=1001753&#038;post=566&#038;subd=dralanrae&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
				<content:encoded><![CDATA[<p>NFU blog post about how the commercial drives of the GM industry result in decisions being made that are scientifically stupid and actually quite dangerous</p>
<p>
<div style="background-color:#E3E3E3;background-image:url('http://www.scoop.it/resources/img/v3/white_quote.png');background-position:10px 10px;background-repeat:no-repeat;margin-top:10px;line-height:17px;word-wrap:break-word;-webkit-hyphens:auto;padding:10px 10px 10px 42px;">
<div><b>AlanRae</b>&#8216;s insight:</div>
<div>
<p>This article is basically about the rise of super-weeds thanks to the particularly crude approach that Monsanto have taken to commercialising GM crops.</p>
</p>
</div>
</div>
<p>See on <a href='http://www.nfuonline.com/News/Blogs/Are-science-and-business-incompatible-/'>www.nfuonline.com</a></p><br />  <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gocomments/dralanrae.wordpress.com/566/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/comments/dralanrae.wordpress.com/566/" /></a> <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.howtodobusiness.com&#038;blog=1001753&#038;post=566&#038;subd=dralanrae&#038;ref=&#038;feed=1" width="1" height="1" />]]></content:encoded>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">DrAlanRae</media:title>
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		<title>13 Things Digital Marketers Should Master In #2013</title>
		<link>http://blog.howtodobusiness.com/2012/12/31/13-things-digital-marketers-should-master-in-2013/</link>
		<comments>http://blog.howtodobusiness.com/2012/12/31/13-things-digital-marketers-should-master-in-2013/#comments</comments>
		<pubDate>Mon, 31 Dec 2012 10:02:36 +0000</pubDate>
		<dc:creator><![CDATA[DrAlanRae]]></dc:creator>
		
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		<description><![CDATA[See on Scoop.it &#8211; Communication in Business Last year I created a post about 12 Platforms That We Should Use in 2012 and my goodness what a difference a year makes. &#160;So much has happened in the world of Digital Marketing in 2012, all pretty &#8230; AlanRae&#8216;s insight: Useful digital marketing review article via my [&#8230;]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.howtodobusiness.com&#038;blog=1001753&#038;post=565&#038;subd=dralanrae&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
				<content:encoded><![CDATA[<p>See on <a style='font-weight:bold;font-size:18px;' href='http://www.scoop.it/t/social-media-for-real-businesses/p/3916020984/13-things-digital-marketers-should-master-in-2013'>Scoop.it</a> &#8211; <a href='http://www.scoop.it/t/social-media-for-real-businesses'>Communication in Business</a><br /><a href='http://www.scoop.it/t/social-media-for-real-businesses/p/3916020984/13-things-digital-marketers-should-master-in-2013'><img src='http://img.scoop.it/p9SzDbRTwEMrVo7JPMgDMDl72eJkfbmt4t8yenImKBXEejxNn4ZJNZ2ss5Ku7Cxt' /></a><br />
<blockquote> Last year I created a post about 12 Platforms That We Should Use in 2012 and my goodness what a difference a year makes. &nbsp;So much has happened in the world of Digital Marketing in 2012, all pretty &#8230;</p></blockquote>
<p>
<div style="background-color:#E3E3E3;background-image:url('http://www.scoop.it/resources/img/v3/white_quote.png');background-position:10px 10px;background-repeat:no-repeat;margin-top:10px;line-height:17px;word-wrap:break-word;-webkit-hyphens:auto;padding:10px 10px 10px 42px;">
<div><b>AlanRae</b>&#8216;s insight:</div>
<div>
<p>Useful digital marketing review article via my friend Marieke @Hensel</p>
</p>
</div>
</div>
<p>See on <a href='http://anisesmithmarketing.com/2012/12/28/13-things-you-should-master-in-2013/'>anisesmithmarketing.com</a></p><br />  <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gocomments/dralanrae.wordpress.com/565/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/comments/dralanrae.wordpress.com/565/" /></a> <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.howtodobusiness.com&#038;blog=1001753&#038;post=565&#038;subd=dralanrae&#038;ref=&#038;feed=1" width="1" height="1" />]]></content:encoded>
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			<media:title type="html">DrAlanRae</media:title>
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		<title>Return to relentless customer focus in 2013?</title>
		<link>http://blog.howtodobusiness.com/2012/12/28/return-to-relentless-customer-focus-in-2013/</link>
		<comments>http://blog.howtodobusiness.com/2012/12/28/return-to-relentless-customer-focus-in-2013/#comments</comments>
		<pubDate>Fri, 28 Dec 2012 09:28:45 +0000</pubDate>
		<dc:creator><![CDATA[DrAlanRae]]></dc:creator>
		
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		<description><![CDATA[See on Scoop.it &#8211; Communication in Business AlanRae&#8216;s insight: We seem to have a litany of customer focus posts this morning &#8211; no doubt due to everyone&#8217;s dismal Xmas present experiences &#160;&#160; Here&#8217;s some food for thought from my old chum Anne Marie McEwan &#160; See on www.thesmartworkcompany.com<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.howtodobusiness.com&#038;blog=1001753&#038;post=564&#038;subd=dralanrae&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
				<content:encoded><![CDATA[<p>See on <a style='font-weight:bold;font-size:18px;' href='http://www.scoop.it/t/social-media-for-real-businesses/p/3882651483/return-to-relentless-customer-focus-in-2013'>Scoop.it</a> &#8211; <a href='http://www.scoop.it/t/social-media-for-real-businesses'>Communication in Business</a><br /><a href='http://www.scoop.it/t/social-media-for-real-businesses/p/3882651483/return-to-relentless-customer-focus-in-2013'><img src='http://img.scoop.it/FOz4oOoFOdlfncfoX7PTgTl72eJkfbmt4t8yenImKBXEejxNn4ZJNZ2ss5Ku7Cxt' /></a></p>
<div style="background-color:#E3E3E3;background-image:url('http://www.scoop.it/resources/img/v3/white_quote.png');background-position:10px 10px;background-repeat:no-repeat;margin-top:10px;line-height:17px;word-wrap:break-word;-webkit-hyphens:auto;padding:10px 10px 10px 42px;">
<div><b>AlanRae</b>&#8216;s insight:</div>
<div>
<p>We seem to have a litany of customer focus posts this morning &#8211; no doubt due to everyone&#8217;s dismal Xmas present experiences <img src='http://s1.wp.com/wp-includes/images/smilies/icon_wink.gif' alt=';)' class='wp-smiley' /> &nbsp;&nbsp; Here&#8217;s some food for thought from my old chum Anne Marie McEwan</p>
<p>&nbsp;</p>
</p>
</div>
</div>
<p>See on <a href='http://www.thesmartworkcompany.com/blog/posts/return-to-relentless-customer-focus-in-2013/'>www.thesmartworkcompany.com</a></p><br />  <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gocomments/dralanrae.wordpress.com/564/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/comments/dralanrae.wordpress.com/564/" /></a> <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.howtodobusiness.com&#038;blog=1001753&#038;post=564&#038;subd=dralanrae&#038;ref=&#038;feed=1" width="1" height="1" />]]></content:encoded>
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		<title>Why are companies grappling with basic customer service?</title>
		<link>http://blog.howtodobusiness.com/2012/12/28/why-are-companies-grappling-with-basic-customer-service/</link>
		<comments>http://blog.howtodobusiness.com/2012/12/28/why-are-companies-grappling-with-basic-customer-service/#comments</comments>
		<pubDate>Fri, 28 Dec 2012 06:57:44 +0000</pubDate>
		<dc:creator><![CDATA[DrAlanRae]]></dc:creator>
		
		<guid isPermaLink="false">http://blog.howtodobusiness.com/?p=563</guid>
		<description><![CDATA[See on Scoop.it &#8211; Communication in Business Adam Bender from Computerworld Australia recently reported&#160;on an event hosted by IPscape exploring the challenges companies continue to have delivering customer service that meets expectations. Wit&#8230; AlanRae&#8216;s insight: Interesting article given ongoing struggle to get parcel delivered by #moltonbrown via #yodel since 19trh December See on blog.marketculture.com<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.howtodobusiness.com&#038;blog=1001753&#038;post=563&#038;subd=dralanrae&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
				<content:encoded><![CDATA[<p>See on <a style='font-weight:bold;font-size:18px;' href='http://www.scoop.it/t/social-media-for-real-businesses/p/3881475607/why-are-companies-grappling-with-basic-customer-service'>Scoop.it</a> &#8211; <a href='http://www.scoop.it/t/social-media-for-real-businesses'>Communication in Business</a><br /><a href='http://www.scoop.it/t/social-media-for-real-businesses/p/3881475607/why-are-companies-grappling-with-basic-customer-service'><img src='http://img.scoop.it/ISC58ciVk_17sMiV2qeYmTl72eJkfbmt4t8yenImKBXEejxNn4ZJNZ2ss5Ku7Cxt' /></a><br />
<blockquote> Adam Bender from Computerworld Australia recently reported&nbsp;on an event hosted by IPscape exploring the challenges companies continue to have delivering customer service that meets expectations. Wit&#8230;</p></blockquote>
<p>
<div style="background-color:#E3E3E3;background-image:url('http://www.scoop.it/resources/img/v3/white_quote.png');background-position:10px 10px;background-repeat:no-repeat;margin-top:10px;line-height:17px;word-wrap:break-word;-webkit-hyphens:auto;padding:10px 10px 10px 42px;">
<div><b>AlanRae</b>&#8216;s insight:</div>
<div>
<p>Interesting article given ongoing struggle to get parcel delivered by #moltonbrown via #yodel since 19trh December</p>
</p>
</div>
</div>
<p>See on <a href='http://blog.marketculture.com/2012/12/27/why-are-companies-grappling-with-basic-customer-service/'>blog.marketculture.com</a></p><br />  <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gocomments/dralanrae.wordpress.com/563/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/comments/dralanrae.wordpress.com/563/" /></a> <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.howtodobusiness.com&#038;blog=1001753&#038;post=563&#038;subd=dralanrae&#038;ref=&#038;feed=1" width="1" height="1" />]]></content:encoded>
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		<title>Leap! by Dudley Lynch – the psychology of communication. » Communication in Business</title>
		<link>http://blog.howtodobusiness.com/2012/09/11/leap-by-dudley-lynch-the-psychology-of-communication-communication-in-business/</link>
		<comments>http://blog.howtodobusiness.com/2012/09/11/leap-by-dudley-lynch-the-psychology-of-communication-communication-in-business/#comments</comments>
		<pubDate>Tue, 11 Sep 2012 17:33:56 +0000</pubDate>
		<dc:creator><![CDATA[DrAlanRae]]></dc:creator>
		
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		<description><![CDATA[See on Scoop.it &#8211; Communication in Business Leap! is the new book from Dudley Lynch author of Strategy of the Dolphin. He reviews what behaving like a dolphin means in this strange 21st Century in terms of being pragmatic, looking for things that work and maintaining resilience. See on communicationinbusiness.theintelligentgarden.com<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.howtodobusiness.com&#038;blog=1001753&#038;post=555&#038;subd=dralanrae&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
				<content:encoded><![CDATA[<p>See on <a style='font-weight:bold;font-size:18px;' href='http://www.scoop.it/t/social-media-for-real-businesses/p/2660494402/leap-by-dudley-lynch-the-psychology-of-communication-communication-in-business'>Scoop.it</a> &#8211; <a href='http://www.scoop.it/t/social-media-for-real-businesses'>Communication in Business</a><br /><a href='http://www.scoop.it/t/social-media-for-real-businesses/p/2660494402/leap-by-dudley-lynch-the-psychology-of-communication-communication-in-business'><img src='http://img.scoop.it/KD3xCX33yD5ivJ1dam9tsjl72eJkfbmt4t8yenImKBXEejxNn4ZJNZ2ss5Ku7Cxt' /></a>
<p>Leap! is the new book from Dudley Lynch author of Strategy of the Dolphin. He reviews what behaving like a dolphin means in this strange 21st Century in terms of being pragmatic, looking for things that work and maintaining resilience.</p>
<p>See on <a href='http://communicationinbusiness.theintelligentgarden.com/2012/09/leap-by-dudley-lynch-the-psychology-of-communication/'>communicationinbusiness.theintelligentgarden.com</a></p><br />  <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gocomments/dralanrae.wordpress.com/555/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/comments/dralanrae.wordpress.com/555/" /></a> <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.howtodobusiness.com&#038;blog=1001753&#038;post=555&#038;subd=dralanrae&#038;ref=&#038;feed=1" width="1" height="1" />]]></content:encoded>
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